1. Shipping Countries
We currently ship to the following countries:
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European Union (EU)
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United Kingdom
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United States
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Canada
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Australia
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Selected international destinations
If your country is not listed at checkout, please contact us via support@tiveno.de and we will do our best to assist you.
2. Shipping Times
Orders are processed within 1–3 business days after receiving your order confirmation. You will receive another notification when your order has shipped.
Estimated delivery times:
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Germany & EU: 5–9 business days
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United Kingdom: 6–10 business days
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USA & Canada: 7–12 business days
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Rest of World: 10–15 business days
Please note: Delivery times are estimates and may vary due to customs delays, local logistics, or external factors beyond our control.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and order size.
We offer free shipping on all orders over €50 / $55 (depending on your currency and country).
4. Tracking
Once your order is shipped, you will receive a tracking link via email. Please allow up to 48 hours for the tracking information to update.
If you have not received your tracking info after 5 business days, contact us at support@tiveno.de.
5. Customs & Import Taxes
International orders may be subject to customs duties or import taxes upon arrival. These fees are the responsibility of the customer and vary by country. We recommend checking with your local customs office for more information.
6. Shipping Providers
Depending on your country and shipping speed, we ship using trusted logistics partners such as:
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DHL
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Hermes
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DPD
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UPS
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GLS
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Local postal services in your country
7. Undeliverable Packages
If a package is returned due to an incorrect address, unclaimed status, or failed delivery, we will contact you for a reshipment. Additional shipping fees may apply.
8. Order Issues & Support
If your order is delayed, lost, or arrives damaged, please contact our support team within 7 days of the expected delivery date:
📧 support@tiveno.de
We are here to help and ensure you have a smooth and satisfying experience.