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Contact:
Email: support@trytiveno.com
We appreciate your interest in our online shop. Protecting your privacy is very important to us. Below you will find detailed information about how we handle your data.
1. Access Data and Hosting
You can visit our websites without providing personal information. Each time a page is accessed, the web server automatically records a so-called server log file, which includes details such as the requested file name, your IP address, date and time of access, the amount of data transferred, and the requesting provider (access data). These access data are evaluated solely to ensure smooth operation of the website and to improve our offerings. This is based on our legitimate interests under Art. 6(1)(f) GDPR. All access data are deleted no later than seven days after your visit.
2. Data Processing for Contract Fulfillment, Contact Requests, and Customer Account Creation
We collect personal information when you voluntarily provide it during the ordering process or when contacting us (e.g., via contact form or email). Mandatory fields are clearly marked, as we need this data to process your order or respond to your request. Without these, we cannot process your order or request. The specific data collected are shown in the corresponding forms. We use the data you provide to process orders and handle inquiries under Art. 6(1)(b) GDPR.
If you consent under Art. 6(1)(a) GDPR by creating a customer account, we use your data for that purpose. For more details about data sharing with service providers for order, payment, and shipping purposes, see below. After the contract is fulfilled or your customer account is deleted, data processing is restricted and, following the statutory tax and commercial retention periods, deleted under Art. 6(1)(c) GDPR—unless you have explicitly consented to further use per Art. 6(1)(a) GDPR or unless legal allowances permit further use, as detailed in this policy. You can delete your customer account at any time via the contact options provided here or through the account interface.
3. Data Processing for Shipping
To fulfill the contract under Art. 6(1)(b) GDPR, we pass your data to the shipping provider needed to deliver your goods. The same applies to manufacturers or wholesalers who ship on our behalf (drop-shipping); they are considered shipping providers under this privacy policy.
Our service providers are based in China and the USA. No adequacy decisions by the European Commission exist for these countries. Our cooperation relies on the EU’s Standard Contractual Clauses.
Data sharing for shipping notifications
If you explicitly consent to this during or after your order under Art. 6(1)(a) GDPR, we share your email address and phone number with the selected shipping provider so they can contact you for delivery scheduling. You can revoke this consent at any time by contacting us or the carrier directly at the addresses below. Upon revocation, we delete the relevant data unless you have consented to further use or unless further lawful processing is permitted and disclosed in this policy.
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United Parcel Service Deutschland S.à r.l. & Co. OHG
Görlitzer Straße 1, 41460 Neuss, Germany -
Hermes Germany GmbH
Essener Straße 89, D-22419 Hamburg, Germany -
DHL Paket GmbH
Sträßchensweg 10, 53113 Bonn, Germany -
DPD Deutschland GmbH
Wailandtstraße 1, 63741 Aschaffenburg, Germany -
GLS Germany GmbH & Co. OHG
GLS Germany-Straße 1–7, 36286 Neuenstein, Germany
4. Data Processing for Payment
We work with technical service providers, banks, and payment service providers for transactions.
4.1 Transaction Handling
Depending on your chosen payment method, we share the necessary data with the required service providers—either technical processors, the bank, or the payment provider—to complete the transaction under Art. 6(1)(b) GDPR. Some payment providers collect the necessary data directly via their own websites or integrated services. Their respective privacy policies apply. For questions regarding our payment partners and processing basis, please contact us using the details in this policy.
4.2 Fraud Prevention and Payment Process Optimization
We may share additional data with our service providers, who, on our behalf, use these for fraud prevention and to optimize payment processes (e.g., billing, chargeback handling, bookkeeping) under Art. 6(1)(f) GDPR, based on our overriding legitimate interests.
4.3 Identity and Credit Checks with Klarna
If you choose Klarna services (“Pay now/Direct debit”), we share your data under Art. 6(1)(b) GDPR with Klarna Bank AB (publ), Sweden, so it can create an invoice and perform identity and credit checks. Availability of Klarna depends on the results of these checks. For details and used credit agencies, please refer to Klarna’s privacy policy.
5. Email Marketing
5.1 Newsletter Subscription
With your consent under Art. 6(1)(a) GDPR, we use your data to send newsletters. You can unsubscribe at any time via contact or a link in the newsletter. After unsubscribing, your email is removed unless you explicitly consent to further use or unless legally permitted and described here.
5.2 Review Requests
If during or after your purchase you consent under Art. 6(1)(a) GDPR, we use your email to request a product review. You can withdraw this consent at any time via contact or a link in the review request.
6. Cookies and Other Technologies
General Information
We use technologies like cookies to enable certain website features. Cookies are small text files stored on your device. Session cookies are deleted when you close your browser; persistent cookies remain for future visits.
We use strictly necessary technologies to enable website functionality (e.g., shopping cart), collecting IP addresses, visit times, device/browser details, and usage info under our legitimate interests per Art. 6(1)(f) GDPR.
We also use technologies to comply with legal obligations (e.g., consent proof) and for web analytics and online marketing—detailed in the next sections. Learn how to manage cookies for your browser (Edge, Safari, Chrome, Firefox, Opera).
If you consent under Art. 6(1)(a) GDPR to these technologies, you can revoke it at any time via contact options here.
7. Analysis and Marketing Technologies
With your consent under Art. 6(1)(a) GDPR, we use third-party cookies and technologies to analyze web usage and marketing. Data is deleted when its purpose ends. You can withdraw consent at any time—see “Cookies and other technologies” section for details.
Facebook Services
Facebook Pixel: collects IP address, visit time, device/browser info, and interactions (e.g., page visits, newsletter sign-up), using a pseudonymous Cookie ID. Facebook may combine this data with your Facebook account data to generate reports and provide personalized/group advertising. Data is typically transferred and stored on Facebook servers in the USA, where no adequacy decision exists. We rely on Standard Contractual Clauses.
Facebook Analytics: uses Pixel data to produce visitor activity stats, processed under a data processing agreement.
Facebook Ads: We advertise on Facebook and other platforms, defining campaign parameters. Facebook controls ad placement. Unless otherwise noted, processing is covered by a joint controller agreement under Art. 26 GDPR. Further processing by Facebook Ireland is outside that.
We use data from Facebook Pixel to run Custom Audience group-based ads and Pixel Remarketing personalized ads.
Facebook Pixel Conversions: track your subsequent behavior after clicking a Facebook ad. Processed under an agreement for data processing.
Trusted Shops Trustbadge: displayed on our site to show quality certification and offer post-purchase buying option.
8. Social Media
Our presence on Facebook and Instagram: with your consent under Art. 6(1)(a) GDPR, your data may be collected via cookies and used to build pseudonymous profiles for marketing/ads. Detailed info and contact rights are available in the providers’ privacy policies and insights data pages.
9. Contact Options and Your Rights
As a data subject, you have the following rights:
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Art. 15 GDPR: access to your personal data
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Art. 16 GDPR: correct or update inaccurate/incomplete data
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Art. 17 GDPR: delete your data if no longer needed or lawful
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Art. 18 GDPR: restrict processing in certain cases
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Art. 20 GDPR: receive and transfer your data in a structured, commonly used, machine-readable format
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Art. 77 GDPR: lodge a complaint with a supervisory authority (typically where you live, work, or our company is based)
For questions about data collection, processing, or use; access, correction, restriction, deletion; withdrawing consent; or objection, please contact us via the contact details in our imprint.